Candy Au Yeung

Carrying with her over 25 years of experience in life and medical insurance operations, Candy leads the company’s customer operations and health journey endeavour in Hong Kong. On the operations side, she is responsible for delivering customer excellence and transformation across various operational functions, including underwriting, health assessment, claims and policy service, customer contact center and service center.

On the health side, Candy plays a leading role in developing Prudential’s Health strategy and enhancing operations, including value creation for the end-to-end customer health journey, health ecosystem development and partnership, diversified health products and value added service development, as well as medical network expansion.

Candy first joined Prudential in 2013 and worked with the company for eight years in various senior operations roles. She re-joined Prudential in 2023 after serving as the Chief Operations Officer at Manulife Hong Kong. Candy has also worked in different insurers in Hong Kong, including AIA HK, Bupa HK, MetLife HK and Zurich Insurance in a variety of roles, giving her considerable experience in the insurance sector.